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Policies and Procedures


>>	Invoice Procedures
>>	Payments Procedures
>>	Suspension and Cancellation for account nor paid on time
>>	To Suspend or Cancel your service

Invoice Procedure

>>	Global PCNet generates an invoice the moment you subscribe to the Internet, for the concepts of Activation and Installation (if it was realized).
>>	If you bought a computer at Yucca Computer Store the invoice generates the moment the free months finish.
>>	In this same invoice it includes the Rent of Access to Internet , for the total amount of the months specified for the plan elected by the user.
>>	Global PCNet automatically generates an invoice the beginning of every month for each active internet account who's period of access to Internet has finished according to the previous invoice.
>>	It is the clients responsibility to inform the suspension or cancellation of the service. The notice must arrive written (letter, fax, e-mail) and delivered 5 days prior the beginning of the month that you decide to suspend or cancel. ( See procedures for suspension or cancellation of accounts).

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Payments Procedures

>>	We invite you to pay at our offices in Yucca located at 920 Santa Ursula or 6423 McPherson Suite 3 from 10:00am to 7:00pm.
>>	You could pay by mail.
>>	We recommend to pay during the first 15 days to avoid suspension.

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Suspension and Cancellation for accounts not paid on time

>>	Global PCNet daily generates a process to control the accounts with internet access. The different status of accounts and procedures that take place are the following.
>>	Active Allows the connection and access to internet
>>	Suspension Notice Generates an e-mail message letting you know the problem and inviting you to liquidate your debt.
>>	Suspension Suspend the access to Internet.
>>	When the client liquidates his balance the service activates without no costs extra.
>>	Cancellation erases the account from the system including all the unread messages.
>>	Localizes the client so he can liquidate the balance.
>>	If you decide to activate again the installation will have a cost.

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To Suspend or Cancel your Service

When the client wants to suspend an account temporarily, it is necessary to send a written letter to Global PCNet to avoid the invoice for internet rent during the months the service is not going to be used. The client can inform the following ways:

>>	Delivering a letter to Global PCNet offices.
>>	Sending an e-mail to the account payments@laredo.globalpc.net
>>	Sending a fax to Global PCNet (956) 728-6907
>>	Mailing a letter.

The notice must arrive to Global PCNet at least 5 days before the beginning of the month that you decide to suspend the account. This with the purpose of avoiding generating the invoice. The information that must be mentioned in the letter are the following:

>>	Present date
>>	The account that you want to suspend
>>	Name of the company or client
>>	Month from which you want to suspend
>>	Reason why you want suspend

Note: This same process is for the cancellation of an account, just specify that it is a cancellation.

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